Zarządzanie kompetencjami pracowników hotelu
- Issue date
Oficyna Wydawnicza AFM
Państwo i Społeczeństwo 2011, nr 1, s. 275-293.
- competence; competence of hotel staff; managing competence; methods of evaluating the hotel staff’s competence
A determinant in increasing a hotel’s competitive advantage in the tourist market is, among other things, the quality of provided services, achieved by making appropriate use of the competence of the hotel staff. Considering the abovementioned thesis, the main aim of the article is to present the process of managing the staff’s competence, and particularly the nature, features, elements, and types of the personnel’s competence, as well as the tools used in assessing competence.
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